Frequently Asked Questions
Everything you need to know about your Sentes Jewelry experience.
What materials are used in Sentes Jewelry pieces?
We use premium materials including 14k and 18k gold plating over sterling silver (vermeil), as well as ethically sourced gemstones and high-grade cubic zirconia to ensure lasting brilliance and durability.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. We recommend storing your pieces in the provided Sentes pouch when not in use and cleaning them gently with a soft, dry cloth.
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping worldwide. Standard domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Can I return or exchange my order if it's not the right fit?
Yes, we offer a 30-day return and exchange policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Are your diamonds and gemstones ethically sourced?
Absolutely. Sentes Jewelry is committed to ethical sourcing. All our stones are procured from suppliers who adhere to the Kimberley Process and maintain fair labor practices.
Do you offer a warranty on your products?
We provide a 12-month warranty on all jewelry items covering manufacturing defects. If your piece experiences any structural damage during this period, we will repair or replace it free of charge.